01
Warranty Information
We would not be who we are without our eco-friendly design, which is at the core of our strategy. All ouf our beautiful jewellery pieces are designed to last a lifetime. A 12 month manufacturing warranty is included on all Mud & Lotus Handmade Jewelry pieces.
02
Delivery Costs?
All online purchases include free shipping throught the United States. International shipping is charged at a flat fee of $60 USD.
03
I changed my mind. Can I return my jewellery?
All product information is listed in the item description, so please choose your piece carefully as we don't refund or exchange due to change of mind or incorrect sizing.
If you are unsure of your ring size, check our ring sizer guide.
Wear and tear over time is normal and not considered a fault.
04
How long does it take for delivery?
Unaltered items are usually received within 7 days if shipped anywhere in Australia. Resizing or modifications to any piece will add additional time. Throughout the process our staff will be in touch updating you on the progress.
05
Is it safe to use my credit card through the online store?
All transactions placed through Mud and Lotus Arts online store are processed through Wix. This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.